Disaster Recovery Specialist

Job Description

1. To provide support for on-call escalations and doing root cause analysis of the given issue
2.To independently resolve tickets within the agreed SLA of ticket volume and time
3.To adhere to quality standards, regulatory requirements, and company policies
4.Work on value-adding activities such as Knowledge base update & management, Training freshers, coaching analysts
5.To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases