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Adhering to SLAs defined by the business/client Mentoring team members and training them for newer features/technologies Guiding team members in case of Technical/Operational Problems and Issues Handling Incidents related to backups Performing root cause analysis for backup severity one issues Planning and Implementing Change Requests Troubleshooting technical issues related to backups and handling escalations from the team members Ensuring that the processes are adhered to while working on any problem incident/change request Responsible for successful completion of Installation and configuration of storage firmware upgrades/patches etc. Responsible for building/maintaining a test environment along with the team Improves and maintains customer and employee satisfaction by the way of quality in the day to day tasks Planning/Testing new technologies and design changes as and when applicable Planning the overall Disastor Recovery/Restoration/ Replication/Migration Strategy for 24×7 operation support Understanding of Multi-Geo support environment and ensuring that the team is in-line to the industry Responsible for building and maintaining test environment Responsible for strategizing a backup plan and test plan for failure scenario Testing/Auditing/Processes as required from time to time Identify Skill Gaps and plan for training and knowledge updating Prepare and onboarding plan for all new members coming to the team for training and KT
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