Network Data

Job Description

• 24×7 shared on-call schedule.
• Maintain production network according to company SLAs.
• Respond to Tier 2 user support calls regarding network issues, correcting those problems whenever possible, ensuring resolution to problems when other assistance is required, and document issue.
• Collaborate with other technology and groups within the organization to provide and support new network and cross-team functional solutions aligning with business strategies.
• Research and evaluate latest trends in network technology in conjunction with overall architecture as developed by the Senior Network and Systems Engineer(s).
• Improve efficiency by defining networking standards, processes/procedures, and acceptable service levels for HQ and branch locations.
• Document and cross-train team members on new projects and supported technologies.
• Document As-Builts for all network related architectures and adhere to all Change Advisory Board processes including suggestions for process/work-flow improvements.
• Document network and telephony hardware and software configurations, versioning and hardware.
• Create and maintain quality, configuration and maintenance documentation including written reports, accurate component labeling and technical diagrams.
• Configure and deploy network equipment for new installations and lifecycle refreshes including active post-installation testing and documentation of business/application owner sign-off.
• Performance and capacity planning: audit, monitor, analyze and reconfigure network environments for performance improvements and future scalability.
• Maintain inventory and asset management of all network related hardware and software.
• Assure proper monitoring and alerting of all network/telephony devices including performance and load threshold metering.
• Participate in scheduled maintenance during non-peak (or non-business) hours.
• Diagnose and resolve complex network problems.
• Develop disaster recovery and fault tolerance plans.
• Travel to off-site offices and locations as required.
• Participate in 3 and 5year roadmap planning and forecasting.
• Knowledge of Cisco routers, switches, wireless and security technologies.
• Advanced LAN knowledge, including Ethernet, VLAN tagging, STP, access/truLnking, LACP, Stacking, L2 QoS, L2 security.
• Advanced WAN and IP knowledge including point-to-point, private line, Metro Ethernet, IPSec/VPN, MPLS, PPP.
• Advanced client VPN knowledge including IPSec/SSL, encryption/hash mechanisms and multi-factor authentication. Multi-protocol network experience including OSPF, BGP, TCP/IP, UDP, SSH, DHCP, RTP, VRRP, HSRP, wireless (802.11), NAT/PAT. Experience with network security, network firewalls, access control management, and standard security monitoring tools and principles. Experience with monitoring and alerting technologies including SNMP, ICMP, Net Flow.
• Experience in hardware provisioning, installation, configuration and troubleshooting.
• Working knowledge of Windows layered products including MS Exchange, DNS and Active Directory.
• Basic project management skills Proficient with MS Office Suite: Excel, PowerPoint, Word, Outlook and Vision.