To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
(1.) To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
(2.) To perform knowledge transition during project enhancements
(3.) To troubleshoot and resolve tickets raised by the clients.
(4.) To undertake training programs for new joiners
(5.) To update self on latest technologies and related areas
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