Senior Specialist/Consultant/Program Manager – Infra – Project Manager

  • 3 months ago

Job Information

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    No. of Openings 10 openings
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    Job Experience : 8 - 16 Years

Job Description

Role Description

(1.) To adhere to quality standards, regulatory requirements and company policies
(2.) To provide support for on-call escalations and doing incident and problem management
(3.) To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team
(4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
(5.) Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives
(6.) To participate or contribute on EN business in the creation of proposals to drive Service improvement plans

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