Senior Specialist – MS SCOM

Job Description

1-Experience in MS SCOM 2016/2019. Should be able to monitor functionality and availability of SCOM and address issues promptly and notify customers. 2-Install, upgrade, configure and decommission SCOM MG, agents, servers, policies and scripts on all Supplier supported servers; 3-Review, process and implement new monitoring requests in accordance with Buyer’s documented procedures. 4-Ensure all configurations and settings are consistent with the design. 5-Monitoring the health of MS SCOM 2016/2019 and resolve or escalate all issues via the Incident Management process. 6-Act as the Incident owner for all escalated SCOM infrastructure issues. 7-Perform release management in accordance with the Release Management Process by importing certified management packs and installing hotfixes and upgrades. 8-Ensure proper calibration and fine-tune thresholds as agreed in coordination with Buyer’s appointed teams. 9-Perform regular maintenance tasks in accordance with the applicable working instructions. 10-Maintain/Update all monitoring documentation.
(1.) To provide support for on-call escalations and doing root cause analysis of the given issue
(2.) To independently resolve tickets within the agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases