Experience: 3-8 Years
Extensive experience and in-depth knowledge of ONTAP 7-mode and C- Mode iSCSI/NFS/CIFS/SAN technologies Snap mirror, Snap Vault NetApp FAS series (7 & C Mode) and E series advanced concepts of Data ONTAP Strong knowledge on Clustering and High Availability Expertise in Configuring and troubleshooting snap mirror, snap vault In-depth knowledge on troubleshooting CIFS and NFS share/ access issues Experience on Storage capacity planning, performance analysis, monitoring, reporting. Design and implement NetApp storage systems, including installation, configuration, software upgrades, and storage provisioning. Upgrades, and maintenance of switches. Create and maintain system scripts and programs to support the operations of the storage systems. Experience in ServiceNow ticketing tools Diagnoses and troubleshooting NetApp storage software issues Diagnose and troubleshoot TCP/IP networking issues Provide Technical Support 24×7 on-call /email/ chat support. Fiber Channel and iSCSI connections from Unix and Windows hosts. Experience in Migrations from 7 Mode to C Mode Netapp Metro Cluster Troubleshoot complex problems. Performance analysis.
Create shell scripts
(1.) To provide support for on-call escalations and doing root cause analysis of the given issue
(2.) To independently resolve tickets within the agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
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