Good concept of Oracle Architecture.
Good knowledge of SQL/PL-SQL.
Comfortable with Solaris/ Linux/TSM and Windows NT platforms.
Configure, Perform RMAN Archive/Online/Offline backups.
Experience in Full/Partial Recovery.
Experience in configuring/Installing Oracle Enterprise Manager and agents.
Clear Understanding of Transportable Tablespaces.
Should have a fair knowledge of server level and database level configuration to cater to performance tuning needs.
Experience in migrating databases from one platform to another.
Experience in Upgrading databases from 8i>9i>10g>11g.
Troubleshooting experience of various database-related errors in real-time
Knowledge in any additional RDBMS and Data warehousing tools (DB2, MYSQL, MS-SQL, Netezza) is a plus point.
Experience in configuring OEM grid and installation of agents on servers.
Experience with a 24×7 operational database and willingness to work in any shift.
To adhere to quality standards, regulatory requirements and company policies
To provide support for on-call escalations and doing incident and problem management
To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Work on value-adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives
To participate or contribute on EN business in the creation of proposals to drive Service improvement plans.
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